Acer Aspire E15 Disassembly

FAQ & Answers

Nov 01, 2019  how can i enable my intel vt-x on my LAPTOP Aspire E-15 E5-575G-55GU? Kristofer011 Posts. Drivers or Manuals from Acer; Find your Model Number (Windows only) All Time Leaders. 48018 Points egydiocoelho. The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. Aspire E1 Series (15'). This revision: October 2013 Sign up for an Acer ID and enable Acer Remote Files Open the Acer Portal from the Start screen to sign up for an Acer ID or sign in if you already have an Acer ID. Please refer to the User’s Manual. This guide contains detailed information on such subjects as system utilities, data.

Acer Aspire E15 Troubleshooting

• Hello @bmoodie
  If you can give me your complete model number, I will hopefully be able to help you solve your sleep/hang problem. Also please tell me if your laptop originally came with Windows 8.1 or Windows 10.
  

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• edited May 3

  Hi, Jordan - Thanks so much for offering to help! I'm not sure what number precisely you need, but here's everything on my label: E5-576G-5762 MFG date: 2018/06/26
  S/N: NXGTSAA005xxxxxxxx
  SNID: 82603xxxxxx
  

  
  

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• edited May 2

  Can you check which BIOS version you have?
  To check your current BIOS version you type 'system information' in the windows search bar....and click it.
  

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• Ok thanks.
  I asked @Jazee in the topic below to see if he fixed it. Hopefully Jazee will respond and give a quick fix. So for now, let's wait for Jazee.
  https://community.acer.com/en/discussion/549336/e5-576g-sometimes-screen-only-doesnt-wake-from-sleep-no-display-after-wakeup#latest
  

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• I found another link, but I'm not sure if it fixed the problem.
  https://community.acer.com/en/discussion/557080/new-acer-aspire-e-15-display-doesnot-turn-on-after-sleep-display-off/p2
  

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• Thanks, Jordan - I downloaded the two drivers/programs linked to by the Brazilian fellow. I'm not yet sure whether it solves the problem, but I'll report back tomorrow on how things seem to be going...
• Ok great. Hopefully the updated drivers will fix it.
  I'll give you a link to the drivers and Acer support page too.
  https://www.acer.com/ac/en/US/content/drivers
  

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• edited May 3

  The latest Intel VGA driver for Windows 10 1809 for your model is below. I think the Intel VGA driver from this link is outdated. Probably better to install the latest.....
  https://www.acer.com/ac/en/US/content/support-product/7333?b=1
  I should have mentioned, I always uninstall/delete my old Intel VGA driver first from Device Manager before installing a new driver. If you have more than one Intel VGA driver, you may have to repeat the process.
  

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• Hi, Jordan - My downloads of the Brazilian gent's suggestions doesn't seem to have worked, so I'll try these ones next... Thanks for all the pointers! I'll probably get around to it early next week.
• edited May 4

  ok sounds good. I'll give you a step-by-step as to what I would do.
  1. Download the latest Intel VGA driver from Acer's website ver. 24.20.100.6286
  2. Uninstall/delete your old Intel VGA graphics driver from Device Manager (repeat this process if necessary)
  3. Install the latest Intel VGA driver that you downloaded in step 1
  4. After you install the latest Intel VGA driver, it should solve the problem.
  5. If for some reason it doesn't, I would go ahead and update the BIOS to the latest. If you need help updating the BIOS, just ask.

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• bmoodie, were you able to fix this by changing the driver? I'm having the identical problem with the same laptop model. Thank you!
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